Real AI conversation — TEXT (typing, cheapest), AUDIO (voice talk), or VIDEO (voice + camera — show a part and Charles finds it in stock). Sign-in + prepaid chat credit required. Prefer free? The corner chat bubble on any page gives instant button-help — no sign-in.

What it is, cost & privacy ▸

What it is: a live chat with our AI sales assistant — by text, voice, or voice + video. In video chat, hold a part to your camera — Charles identifies it, finds it in stock and helps you buy it. What Charles can see/hear: only what your chosen mode allows — text = typing only; audio = your voice; video = voice + camera — and only while the chat runs. Free vs Live: the corner chat bubble is free mechanical button-help — no sign-in, no credit. Charles Live is the real AI conversation: pick text (cheapest), audio, or video (richest) — each option shows its per-minute rate billed from prepaid credit. Why we verify: your chat credit belongs to you — one quick email + SMS check keeps it that way. Cost: you pay only for what the chat actually uses — each option shows its typical rate (text is cheapest, video richest). A $10.00 credit starts you off; top up anytime. Chat is on us when you buy: if your chat leads to an order, KGS covers that chat's cost and credits it back to your balance. Stop anytime: the red End button, or just close the page — camera and mic switch off instantly.